Return and refund policy

Right of withdrawal You always have a 14-day right of withdrawal when shopping at smaliv.se. The withdrawal period begins on the day you receive the last item in your order. If you cancel your purchase, the product must be undamaged, unused, and returned in its original packaging.

Return process To initiate a return, please contact our customer service via email at info@smaliv.se with your order number and the reason for the return. You will then receive instructions on how to return the product. Please note that you as the customer are responsible for the return shipping.

Conditions for returns The product must be unused and in the same condition as when you received it. It must also be in the original packaging. Goods that do not meet these requirements, that are damaged or where the original packaging is missing, cannot be returned.

Refund Once the return has been received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed and automatically applied to your original payment method within a certain number of days.

Contact If you have more questions about returning a product, do not hesitate to contact us at info@smaliv.se .